Please reach us at HandmadeByCanade@gmail.com if you cannot find an answer to your question.
All orders will be sent through the United State’s Postal Service (USPS). A tracking number will be emailed to you once the shipping label is created. All packages are sent with a minimum of $100 insurance.
We work to ship out orders 5-7 days after being placed. Orders placed with the upgraded shipping options are fulfilled same business day or the next business day after the order has been placed and will be mailed out with the selected shipping option.
Once your order has been shipped, we will send you a dispatch notification with a tracking number through email.
We are not responsible for lost, misdelivered, stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with USPS. All packages are sent with a minimum of $100 insurance on the content.
ALL PERSONALIZED ITEMS and ALL ROBES, LINGERIE, UNDERGARMENTS, SLIPS, ROMPERS AND SWIMSUITS are “Final Sale” and cannot be returned for store credit.
Eligible items may be returned for Store Credit only. Returns must be received back to Handmade By Canade within (30) days of the date the postal carrier marked it received.
For more information regarding our Return Policies please check out our Return & Refund page.
Items that are marked as special order (The Marabou and The Cordelia) will ship within 4-6 weeks from when your order is placed. Since these pieces are made to order, a conformation email will be sent once placed confirming the size and giving an estimate on when the item will ship.
A tracking number will be provided once the item is shipped and will have insurance to cover the full cost of the item. Item will also be sent with signature required upon delivery.
Handmade By Canade
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